Compliance is No Longer an Option Marketing privacy law is one of the fastest growing legal specializations today. Do-Not-Contact regulations governing digital, as well as phone-based marketing campaigns, are g...More About "Marketing Compliance Brief"
Over the weekend 10 Gryphon employees volunteered at the Home Base telethon to raise money for service members who suffer from invisible war injuries and their families. A special thank you to Lisa Centrella, K...More About "Our Experience with the Home Base Organization"
Sales is a competitive industry where you either hit your quota, or you don’t. It is no easy job closing deals, growing revenue, and not to mention trying to convince a stranger to give you a few seconds ...More About "Are You Hungry for Sales Success?"
Like in many sales offices, at New York Life Insurance’s South Florida Office the phone is the greatest driver of revenue. However, for the largest mutual life insurance company in the U.S., disruption, and c...More About "New York Life Agents Are More Effective Using Gryphon"
Please be aware of the following holidays requiring a US holiday telephone solicitation ban for the month of November: On Wednesday, November 1st, 2017, Louisiana prohibits unsolicited marketing calls to reside...More About "Customer Alert: US & Canadian Holiday Telephone Solicitation Bans for November 2017"
As sales organizations become increasingly dispersed, those in management positions are constantly looking for new ways to track and manage their team’s activity to keep up and move ahead of the competition. ...More About "Making Data More Actionable"
We recently sat down with Robert Pryor, author of Lean Selling and asked him 5 questions about what sales process and managing sales teams and their behavior. Can you share a piece of insight from your b...More About "5 Questions with Lean Selling Author Robert Pryor"
A CSO Insight report, “Sales Performance Optimization – 2015 Key Trends Analysis,” revealed some alarming data around sales ineffectiveness. It showed a global sales failure rate of a staggering 41.9%...More About "Sales Performance Optimization: It’s All in the Data"
The other day I read this great article, “How to Get Your Salespeople to Execute Your Strategy” in the Harvard Business Review by Scott Edinger, and had a chance to briefly talk with him about it. He did a ...More About "Expert Insights: Getting Your Salespeople to Execute Your Strategy"
When it comes to sales, cold calling is, more often than not, the first step in sealing the deal with a new customer. In practices such as these, the amount of calls you make and the timing of which you make th...More About "Cold Calling Best Practices"
Sales managers face a wide array of issues when managing their dispersed (and ever-growing) sales teams. To help streamline communication, and ensure that all team members are on the same page, managers should ...More About "3 Use Cases for Sales Performance Dashboard Utilization"
Say goodbye to the traditional contact center. So long are the days when agents make and receive calls from the same room on the same equipment where managers and supervisors can easily monitor sales activity a...More About "Rules of the Contact Center Are Changing, Speech Analytics Can Help"