The FTC recently submitted a staff comment to the FCC regarding proposed amendments to FCC regulations limiting robocalls to consumers. The amendments raise concerns for consumer protection among FTC staffers, implementing new changes in laws allowing robocalls to collect debt owed to the federal government without a consumer’s prior consent. The FTC comment advises the creation of government debt collecting standards that are consistent with other FTC enforced laws.

The comment also proposes the limitation of robocalls to individuals about debts in default, to those who actually owe the debts, to solely collect government debt, and for collection purposes only. The comment also recommended that the FCC institute data security practices concerning information attained during calls. It suggests limiting the use of said data to debt collection, and the restriction of calling-times to remain consistent with the Fair Debt Collection Practices Act (FDCPA).

The comment supports the FCC’s proposal allowing consumers to stop undesired debt collection robocalls, suggesting requirements for the transmission of caller’s ID information containing a number that connects to live representative of the collector.

Source

Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.

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Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues.  Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.

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