This article was originally published on thecustomer.net. One of the problems that CX faces is that, despite the universality of the issues it seeks to resolve, there is no clear, agree-upon definition of what ...
More About "Looking Over the Next CX Hill"Seems like a harsh title for an article on a sales blog, doesn’t it? Well, these were actual words from a review of a product, posted online, for the world to see. Makes you wonder what people are saying abou...
More About "A Steaming Pile of Crap is Not How You Want Your Customers to Refer to Your Product or Service"Customer support can make or break a company. It has been said that only 1 out of every 26 customers will complain, but 91% of unhappy clients who say nothing eventually look for another vendor. If that weren&#...
More About "14 Customer Support Facts That Could Cost Your Business Money"