Cox Robocall Suit

A class of up to tens of thousands of people that allegedly received unsolicited robocalls from Cox Communications Inc. was certified by an Arizona federal court this week. The class included all non-Cox subscribers who received automated calls between March 28, 2013 through last Wednesday.

A complaint was received from Joanne Knapper in 2017, alleging that she received 11 autodialed debt-collection calls from the telecom giant – although she was never a customer. She motioned for class certification in June 2018, but Cox argued that the class should not be certified due to “individual issues”, and that their call records may not be accurate as some customers wrongly claim their numbers are inaccurate to avoid paying bills.

U.S District Judge Steven P. Logan found that the court would be able to determine which consumers gave consent to receive calls from Cox, although Cox maintains that its records may be inaccurate for portions of this time period.

Cox previously attempted to pause the case due to the Federal Communications Commission reworking the definition of an “autodialer.” However, the Judge ruled that a Ninth Circuit decision from September would allow the suit to continue.

Protect your organization from costly robocall fines and penalties.

Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.

Avoid TCPA and DNC fines. Protect your business from TCPA and DNC Risk. The Cost of non-compliance extends far beyond the risk of fines. Since 1998, Gryphon’s highly patented suite of compliance services provides bulletproof compliance and protection from headline risk, brand damage, and costly penalties.

Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues.  Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.

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