Bank of America to Pay Nearly $2M in Call Recording Violations

Bank of America is out almost $2 million after settling a civil case involving several court systems in California.

According to the Ventura District Attorney’s Office, Bank of America violated California’s privacy laws by recording phone calls without notifying the consumers they were doing so.

California is classified as an “All Party Consent” call recording state.  California’s privacy law says solicitors must notify all parties on the call, at the start of the call, that it is being recorded. The consumer then has the right to proceed or end the call.

The fines brought against Bank of American include $100,000 to the Consumer Protection Prosecution Trust Fund, $240,000 for costs acquired by the prosecutors and $1.6 million in civil penalties.

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