Last Modified: May 20, 2021
The use of information collected through our Services shall be limited to the purpose of providing the Services for which the subscriber organization(s) have engaged Gryphon. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the user accounts over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies.
Administrators are able to:
- require you to reset your account password;
- restrict, suspend or terminate your access to the Services;
- access information in and about your account;
- access or retain information stored as part of your account;
- install or uninstall third-party apps or other integrations
In some cases, administrators can also:
- restrict, suspend or terminate your account access;
- change the email address associated with your account;
- change your information, including profile information;
- restrict your ability to edit, restrict, modify or delete information
Even if the Services are not currently administered to you by an organization, if you use an email address or other username provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) or the owner of the username provided, may assert administrative control over your account and use of the Services at a later date.
Where we provide the Services under contract with an organization (for example, your employer) that organization controls the information processed by the Services. Please contact your organization or refer to your administrator’s organizational policies for more information.
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.
This policy is intended to help you understand:
- What information we collect about you
- How we use information we collect
- How we share information we collect
- How we store and secure information we collect
- How to access and control your information
- Other important privacy information
I. What Information We Collect About You
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
A. How We Collect Information
Gryphon collects information as follows:
- During the customer enrollment process
- When you register and establish an account, including when you access Gryphon software or engage Gryphon to support our software Services
- When you voluntarily provide it to us, answer a survey or submit an employment application
- When you contact us or communicate with us
- When you sign up to receive emails or other communications
- When you call us or send us information
- When you use our website or provide information through our website
- When you use our mobile apps or provide information through our mobile apps
- From publicly available sources and third parties
- When we provide you Services
B. Data Collection Technologies
We may use a number of data collection technologies on our website to manage site functionality, for content delivery, to perform analytics, and to provide marketing and advertising.
Cookies and Other Tracking Technologies. Cookies are small pieces of code placed on your computer as you navigate websites with your browser. Browser cookies allow websites and various third parties to distinguish your device from others by having the cookie consist of a unique identifier or other data. Cookies can have many uses, such as to target advertising as well as to enable website functionality and for security. If you choose to disable cookies, some areas of our website may not work properly. Local shared objects (such as “Flash” cookies) are associated with non-Browser software like Flash Player. Local shared objects can be used like cookies to distinguish your device from others but will not be deleted or blocked using browser cookie controls.
HTML5. HTML 5 local storage is another way that browsers can distinguish your device from others as well as remember data that may be important for the functioning of the website. You should check your browser software for how to delete HTML5 local storage.
Web beacons. Web beacons are image files that are used by third-party advertisers, analytics companies, and others. Web beacons are embedded in web pages you visit or in emails we send and cause your browser to share its IP address with the third-party source of the beacon, together with any cookies associated with that third-party. Web beacons can be used with or without cookies. Blocking cookies will not stop your IP address from being shared through the use of beacons.
Opt-Out. You can always opt not to disclose information to us but please note that some information is material to subscribing and activating an account and receiving the benefit of the Services.
C. Information You Provide
We collect information about you when you activate and utilize Gryphon’s Services or otherwise provide it directly to us.
Account and Profile Information: We collect information about you when you subscribe and activate an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information, when you subscribe for or otherwise contract for the Services. We keep track of your preferences when you select settings within the Services.
Demographic Data: When you register or participate in surveys or events, we may request that you provide us with your age, gender, company or organization name, title and contact information.
Content you provide through our products: The Services include the Gryphon products you use, where we collect and store content that you post, send, receive, and share.
Content you provide through our website: We may collect content that you submit to our website, which includes social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, or events.
Information you provide through our support channels: The Services also include customer support, where you may choose to submit information regarding an issue you are experiencing with a Service including but not limited to contact information, transactional data and a summary of the issue.
Payment Information: We collect payment and billing information when you subscribe or otherwise contract for certain paid Services. For example, we may ask you to designate a billing representative, including name and contact information, upon execution and account activation. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
D. Information we collect automatically when you use Gryphon’s Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services, including the selected functionalities and capabilities you engage Gryphon to provide. For additional information regarding use of Gryphon’s website, please see the terms and conditions posted at https://gryphon.ai/website-terms-and-conditions/.
Device and Connection Information: We may collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your settings, date of install, access, update, and/or use our Services. We may also collect information about your operating system, browser type, IP address, URLs of referring/exit pages, and device identifiers.
E. Information received from other sources
Gryphon Partners and/or Vendors: We work with a network of various partners and vendors, including marketing, advertising, technology, and referral partners, who assist us to market and promote our Services, generate leads for us, and resell our Services. We receive information from these partners, such as billing and technical information, company name, and the Gryphon Services you have purchased and/or may be interested in.
Third Party Providers: We may receive information about you from third party providers of business information and publicly available sources (like social media platforms), including physical mail addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses and social media profiles, for the purposes of targeted advertising of products that may interest you, delivering personalized communications, event promotion, and profiling.
II. How We Use Information We Collect
How we use the information we collect depends in part on which Services you use, how you use them, and any functionality, capability, or configuration preferences you have communicated to us.
To provide the Services and personalize your experience: We use information about you to provide the Services you engaged Gryphon to provide, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services. Our Services also include custom features, functionalities and configurations that personalize your experience, enhance your productivity, and support recommendations that are most relevant for you and your personnel. Additionally, our Sales Acceleration and Conversation Intelligence Services, including call and video recording, speech to text transcription and related analytics and capabilities may contain personal information such as name, title, phone, and email contact information, all of which will be redacted by default. These recordings and related files may be shared with you, your organization, and authorized personnel. The subscribing customer organization is solely responsible for determining whether and how they wish to use such Services and capabilities, and to ensure that all customer personnel, agents, and representatives approved to utilize the Services on Customer’s behalf have given their informed consent and that all legal requirements applicable to the recording and/or collection of data through the Services are fully met by them.
For research and development: We use information about how people use our Services to identify trends, usage, and activity patterns, and to both troubleshoot and improve our Services. We also use such information to develop new products, features and technologies that benefit our active users as well as potential new customers. We may also test and analyze certain new features with some users before rolling the feature out to all users.
To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations and/or renewal dates, responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also send you communications as you activate a particular Service, on-board authorized user personnel, train and/or to assist you in becoming more proficient in using that Service.
To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you. These communications are aimed at driving engagement and maximizing your use of the Services, including information about new features and capabilities, industry news, blogs and events we believe may be of interest to you.
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, and to improve the Services. When necessary, we share information with a third-party vendors and partners for the purpose of responding to support-related requests.
For safety and security: We use information about you and your Service use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent, or illegal activity, including violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business, if applicable.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer reviews to promote the Services, with your express permission.
III. How We Share Information We Collect
Gryphon is not in the business of selling information about you to advertisers or other third parties. We provide sales acceleration and telemarketing compliance related Services, and this may require sharing information through the Services and with certain third parties. We share information we collect about you in the ways discussed below, including in connection with possible business transfers.
Sharing with other Service users: When you use the Services, we share certain information with other third parties, including vendors and partners.
Authorized user accounts and administrators: If you subscribe or access the Services using an email address with a domain that is owned by your employer or organization or associate that email address with your existing account, and such organization wishes to establish an account or site, certain information about you including your name, contact info, content and past use of your account may become accessible to that organization’s administrator and other Service users sharing the same domain. If you are an administrator for a particular organization, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests.
Sharing with third parties: We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a third-party service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, which includes complying with appropriate data security and confidentiality procedures designed to protect your information.
Gryphon’s Partners: We work with third parties who provide consulting, sales, support, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections.
Third Party Services: We may offer you the ability to interact with or share information with third parties through the Services. For example, we may offer users the ability to log in to the Services via a third-party service. When you intentionally interact with these third parties, we may share certain information with those third parties or receive information with those third parties, consistent with your privacy settings on the third-party service. Such information may include contact information, identification, and demographic information, and device information and identifiers. You should always check the privacy settings and notices in these third-party services to understand how those third parties may use your information.
Consent: We share information about you with third parties when you provide us consent to do so. For example, we may display customer testimonials and the name of the individual providing the testimonial on behalf of the customer on our website.
Compliance with Applicable Laws: Under certain circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, subpoena, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our Services, or (d) protect Gryphon, our customers or the public from harm or illegal activities.
IV. How We Store and Secure Information We Collect
Information storage and security: We use industry standard technical and organizational measures to secure the information we store, including, but not limited to, secure storage buckets, data encryption at rest and in transit, use of identity access management framework, password protection (s) and unique identifiers supporting data segregation.
How long we maintain and store information: How long we maintain and store information we collect about you may either be managed specific to client instruction or, generally if such client instruction is not provided, will be managed based on the type of information collected, as described in further detail below. After such time has lapsed due to client instruction or as otherwise specified herein, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will either securely store your information and isolate it from any further use until deletion is possible and/or send to you via your preferred mode of transfer upon written request.
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Information you share while accessing and using Services: If your user account is deactivated or disabled, some of the information and the content provided will remain active to allow other team members or other active users within the organization to make full use of the Services.
Accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account. For more information, see “Authorized user accounts and administrators” above.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Gryphon account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
V. How You Can Access and Control Your Information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
Requests: Authorized administrators or designated personnel from client organizations have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured and mutually approved electronic format. We will use commercially reasonable efforts to address all such requests in writing and within a commercially reasonable time.
Access and update your information: Gryphon’s Services and related documentation give you the ability to access and update certain information about you from within the Service.
Deactivate your account: If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account (subject to all contract terms and conditions).
Delete your information: Gryphon’s Services and related documentation give you the ability to delete certain information about you from within the Service. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal and regulatory obligations.
Opt-out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe and/or opt-out link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Gryphon’s Services if you or your organization remains and active and authorized user of our Services. Gryphon complies with the various CAN-SPAM Act requirements relative to the collection, use and management of commercial email marketing activities.
Additional privacy references:
Exercising your rights: If you are a California resident, there are some additional rights that may be available to you under the California Consumer Protection Act (“CCPA”). This policy explains the tools that we have made available to you to exercise your data rights under the CCPA, such as the right to deletion and the right to request access to the categories of information we have collected about you. For more information on how to exercise your rights please visit the “How to access and control your information” section of this policy. We encourage you to manage your information, and to make use of the privacy controls we have included in our Services. You will not be discriminated against for exercising any of your privacy rights under the CCPA. In order to protect your information from unauthorized access or deletion, we may require you to provide additional information for verification. If we cannot verify your identity, we will not provide or delete your information.
Processing your information: This policy describes the categories of personal information we may collect, the sources of that information, and our deletion and retention policies. We have also included information about how we may process your information, which includes for “business purposes” under the CCPA, such as to protect against illegal activities, and for the development of new products, features, and technologies. If you have questions about the categories of information we may collect about you, please be sure to visit the section of this policy called, “What information we collect about you.” For more details about our processing activities, please be sure to visit the section called, “How we use information we collect.”
If you have any questions or would like to exercise your rights under the CCPA, you can reach out to us at email@example.com.
Collection of Information from Minors:
Your information is controlled by Gryphon Networks, Corp. If you have questions or concerns about how your information is handled, please direct your inquiry to:
Gryphon Networks Corp.
711 Atlantic Ave., 6th Floor
Boston, MA 02111