Gryphon ONE for Customer Service

Customer service teams must balance efficient support with strict compliance requirements. A robust compliance framework ensures every customer interaction is legally sound, enhances trust, and improves service quality.

Benefits

Leverage automated compliance safeguards and real-time call center quality monitoring to protect customer interactions and ensure regulatory adherence.

Pre-scrubbing

Automate pre-scrubbing to meet TCPA, Federal and State Do Not Call (DNC) list requirements, and mobile/reassigned number database (RND) validations.

Consent managment

Streamline compliance with centralized consent and preference management, allowing customers to opt in or out of specific communication channels.

Compliance monitoring

Protect every customer conversation with safeguards for TCPA, Fair Debt Collection Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB) regulations.

Customer Service Use Cases

Ensure Trust and Transparency with Call Center Authentication

Reinforce your brand’s credibility by ensuring that customer calls display accurate company details.

  • Branded Call Display: Increase answer rates and build trust by displaying your company name and number on recipient devices.
  • Anti-Spoofing Protection: Prevent fraud and protect your brand by ensuring only verified calls reach customers.
  • Enhanced Customer Trust: Strengthen customer relationships with transparent and recognizable communication.
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Automate Call Quality Monitoring

Leverage AI-driven insights to optimize customer interactions and agent performance with call center quality monitoring.

  • AI-Driven Call Analysis: Automatically analyze conversations for compliance, sentiment, and key insights.
  • Data-Driven Coaching: Provide objective performance feedback based on real conversation data.
  • Service Quality Optimization: Identify high and low performers to enhance training and improve consistency.
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Compliance Reporting for Accountability

Ensure transparency with full audit trails and compliance documentation.

  • Detailed Compliance Logs: Access a full history of all customer interactions and compliance verifications.
  • Regulatory Readiness: Maintain auditable reports to ensure adherence to evolving compliance requirements.
  • Discrepancy Resolution: Quickly identify and address any compliance concerns with documented proof.
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Seamless Consent and Preference Management

Enhance customer control while maintaining compliance across all engagement channels with consent and preference management.

  • Multi-Channel Preference Support: Allow customers to set communication preferences across phone, email, and digital platforms.
  • Branded Customer Experience: Provide a seamless interaction through a user-friendly interface.
  • Automated Regulatory Exemptions: Apply relevant exemptions while ensuring compliant and personalized outreach.
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Real-Time Compliance for Every Conversation

Ensure servicing teams engage customers confidently without risk.

  • Live Compliance Safeguards: Monitor conversations in real-time to prevent non-compliant interactions.
  • Legal Adherence: Protect against TCPA, FDCPA, and CFPB violations to maintain a strong brand reputation.
  • Operational Efficiency: Remove compliance friction so teams can focus on delivering exceptional service.
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