Impact customer experience in real-time
Customer experience has never been more vital. With 20+ years of experience, Gryphon has led the way in shifting call operations from a cost center model to a growth opportunity generator.
Today’s modernized operations unite marketing, sales, and customer experience data to bring real-time, actionable insights to every customer-facing conversation.
Improve net promoter scores (NPS) and customer satisfaction (CSAT) scores
By focusing on responsiveness to customer inquiries, resolving issues quickly and efficiently, and offering excellent customer service, organizations can create unique experiences that have a measurable impact on revenue.
Leveraging Gryphon ONE’s real-time, AI-powered coaching technology, organizations can reduce call queue times, accelerate call handle times, and improve first call resolution rates, significantly improving the overall customer experience.
Personalize every customer interaction
Companies that excel at personalization generate 40% more revenue than those that do not personalize the customer experience (McKinsey).
Providing a frictionless and customized experience for each individual interaction enables organizations to maximize customer satisfaction, loyalty, and revenue.
Gryph for Conversation Intelligence records, transcribes, and analyzes every customer conversation to deliver real-time, unfiltered insights.
Your teams can quickly learn what matters most to customers, shift responses accordingly, and solve problems that get in the way of profitability.
Centralize the voice of the customer
To provide exceptional customer experiences, organizations need to constantly monitor the voice of the customer.
Overall customer sentiment drives loyalty and is a critical factor in how enterprises maintain and grow revenue from their current customers.
With Gryphon’s AI-powered Sentiment Analysis, every customer interaction is analyzed and scored to provide near-real-time understanding of customer satisfaction and agent performance.
Onboard new agents faster
Training and onboarding can take 6 months or longer for reps to reach a base level of proficiency.
Once acclimated, reps who aren’t equipped with the most advanced solutions are more prone to burnout, increasing turnover rates, and creating gaps in service.
With a centralized solution and the power behind Gryphon’s AI-powered Conversation Intelligence, new and tenured agents can respond in real-time to best meet the demands of customers who expect a seamless experience.
Close the loop on enterprise improvement opportunities
Tracking calls to action in real-time allows organizations to close the loop on improvement opportunities identified throughout the customer journey.