Gryph for Sentiment Analysis recognized for Best Use of Customer Insight

BOSTON, April 23, 2024 Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, has been presented with a Silver Stevie® Award in the Best Use of Customer Insight category in the 18th annual Stevie Awards for Sales & Customer Service. Gryph for Sentiment Analysis, a solution from Gryphon.ai, was awarded the Silver Stevie® in recognition of the platform’s ability to enhance customer interactions across the customer journey using AI-powered sentiment analytics.

According to a study by Forrester Research, reducing call queue times by 10% can lead to a 1% increase in revenue, showcasing the crucial impact that contact center excellence can have for today’s enterprises. With Gryph for Sentiment Analysis, the platform reveals positive and negative sentiment through customer conversations to help agents better personalize the customer experience, reducing call times and churn and increasing customer satisfaction. Companies that excel at personalization generate 40% more revenue than those that do not personalize the customer experience. Using Gryph for Sentiment Analysis, CX leaders can directly impact revenue by shifting call operations from a cost-center model to a growth opportunity generator.

“We’re honored to see Gryph for Sentiment Analysis recognized for its ability to drive successful customer experiences for agents and end-users,” said Clay McNaught, President at Gryphon.ai. “Today, we are seeing more and more services professionals burning out due to hiring shortages, higher volumes of requests and the demands of a competitive market. By equipping them with powerful customer insights, agents can have more personalized conversations that yield quicker, more satisfactory outcomes for all. Gryph for Sentiment Analysis maximizes all customer conversations, and we appreciate this recognition.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees.

“Gryphon.ai highlights a cutting-edge solution that addresses crucial aspects of customer service: sentiment analysis and compliance,” said one judge. “By leveraging real-time conversation intelligence, Gryph for Sentiment Analysis empowers agents to understand and respond to customer emotions effectively, ultimately improving satisfaction and reducing churn. This innovative approach aligns with the evolving needs of modern contact centers, making Gryphon.ai a standout candidate for recognition.”

“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller.  “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.

About Gryphon.ai

Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, is the only solution in the market combining real-time conversation intelligence and automated compliance for sales and customer service teams. Gryphon guides each conversation with real-time intelligence to provide a best-in-class experience for both agents and end users.

Gryphon’s proprietary compliance engine automatically screens all outbound communications against TCPA, collections, state, federal, and other Do-Not-Call lists so enterprises can drive revenue while avoiding costly non-compliance fees. Gryphon’s ability to be in the path of the call provides real-time recommendations and necessary content through spoken keywords and gives agents immediate visibility into the quality of the call through advanced sentiment analysis.

Gryphon.ai provides the ability to create the “perfect” conversation every time! If you are ready to take your conversations to the next level, contact the Gryphon.ai team at (855) 554-7974 or visit www.gryphon.ai.

About The Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business.  Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 18th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.

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