As we previously reported last year, Edward Jones has been under investigation from the New Hampshire Bureau of Securities Regulation (BSR) for making almost 20,000 calls to numbers registered on the National Do Not Call Registry over a two-year period. Edward Jones faced a $3,000,000 fine. Yesterday, the BSR announced Edward Jones would be fined $750,000 as part of a consent order with the national financial broker with 58 offices in New Hampshire.

During the course of the investigation, it was found that Edward Jones violated New Hampshire securities law when placing solicitation calls to certain New Hampshire residents registered on the National DNC Registry. Additionally, Edward Jones failed to properly train its agents in the area of telephone solicitation and failed to maintain proper policies and procedures for DNC compliance. Edward Jones agreed to cease and desist from the practice and to modify its policies in the area of telephone solicitation.

Gryphon offers the industry’s only Do Not Call compliance solution, allowing our clients to fully outsource liability for all Do Not Call violations. Gryphon’s marketing privacy solutions also offer real-time contact governance to keep all your agents, and third-party marketing firms working on your company’s behalf, in compliance with all applicable regulations.

Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.

Avoid TCPA and DNC fines. Protect your business from TCPA and DNC Risk. The Cost of non-compliance extends far beyond the risk of fines. Since 1998, Gryphon’s highly patented suite of compliance services provides bulletproof compliance and protection from headline risk, brand damage, and costly penalties.

Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues.  Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.

Q4 2022: DNC and TCPA Marketing Compliance Updates

As if uncertain economic conditions weren’t presenting enough of a challenge for organizations going into 2023, risk is also expanding in the form of constantly evolving Do-Not-Call (DNC) and TCPA…

The Comprehensive Marketing Compliance Checklist for 2023

When considering your business outlook for 2023, have you accounted for the laundry list of ever-changing marketing compliance regulations that your sales organization must follow to avoid costly fines and…

The Sales Leader’s Guide to Conversation Intelligence: How to Find the Right Solution for Your Sales Team

As organizations are growing their tech stacks to assist their remote and hybrid teams through the sales process, a conversation intelligence (CI) tool can offer insights into prospect and customer…