Gryphon ONE Add-Ons
Maximize the value of your Gryphon ONE investment with strategic Add-Ons*. These supplemental capabilities empower you to precisely tailor your solution to your specific needs, enabling a platform that scales with your evolving requirements.
*Available with Gryphon ONE Advanced, Premium, and Enterprise editions as applicable.
Voice Integrations
Voice Integrations allow Customer to utilize Gryphon services to automate call blocking, record and transcribe calls, receive real-time guidance, perform post call analysis, and other capabilities as applicable. Customer may elect to integrate via third-party connectors, or directly with Gryphon’s voice platform via Gryphon Connect.
Third-Party Connectors
Third-party connectors allow Customer to use voice platforms that have supported integrations with Gryphon to place telephone calls via Customer Relationship Management (CRM), Unified Communications (UCaaS), and Contact Center (CCaaS) solutions.
Gryphon Connect
Gryphon Connect allows Customers to integrate with Gryphon’s voice platform using a variety of access methods, permitting Gryphon services to function in the path of a telephone call. Each access method is built solely for manual dialing, requires human intervention, does not permit random or sequential dialing, and does not support a preloaded calling list. Customer acknowledges and agrees that Gryphon’s Connect access methods will not be used by Customer in conjunction with an automated telephone dialing system (“ATDS”).
Access Methods
Customer is required to select a minimum of one (1) of the following Gryphon Connect access methods:
800 Access
800 Access provides direct access to Gryphon’s voice platform via one or more toll free Network Access Numbers (“NAN”) supplied by a third-party regulated telecommunications service provider (“Telecom provider”) to enable Customer to connect to the Service Platform. Customer appoints Gryphon as its limited agent for the sole purpose of arranging for Customer to receive NAN from the third-party Telecom Provider. This appointment shall terminate along with the expiration or termination of Customer’s access to the Service Platform pursuant to the terms of Customer’s Agreement with Gryphon. Gryphon shall receive and pay the Telecom Provider charges on behalf of Customer for Customer’s NAN connection time. Gryphon shall invoice Customer for Customer’s NAN connection time as a pass-through cost.
In-Network
Gryphon’s In-Network service provides direct access to Gryphon’s voice platform via Session Initiation Protocol (“SIP”). When a Customer’s Authorized User initiates an outbound telephone call or receives an inbound telephone call on a properly configured phone or Private Branch Exchange (“PBX”), a SIP message is sent to Gryphon to determine if the call should be completed or blocked. Only U.S. and Canadian telephone numbers belonging to Customer trunk groups and Automatic Number Identifications (“ANIs”) identified in writing to Gryphon are permitted to access the Service Platform.
Gryphon Dialer Mobile App & Gryphon Web Dialer
Gryphon Dialer Mobile App provides direct access to Gryphon’s voice platform via Android and iOS applications for use on compatible smartphones. The mobile app supports standard mobile keypad interfaces and ten-digit telephone number entries on iPhone and Android™ smartphones and may be downloaded by Customer’s Authorized Users via the Gryphon Client Portal or applicable App Stores. Gryphon Web Dialer provides direct access to Gryphon’s voice platform via web browser for softphone-style dialing.
Salesforce CRM Integration
Salesforce CRM Integration, when enabled, can provide direct access to Gryphon’s voice platform as an Add-On.
Gryphon Chrome Extension
Gryphon Chrome Extension, when enabled, can provide direct access to Gryphon’s voice platform as an Add-On. Gryphon Chrome Extension is a web browser extension for Google Chrome available via the Chrome Web Store and allows Customer to certify contacts and manage Customer’s IDNC List.
Talk Time
For Customers using Gryphon Connect, Customer shall be provided one (1) hour of talk time (“Talk Time”) per day with a maximum allotment of 240 hours of Talk Time measured in aggregate across Customer’s Authorized User base during the designated 12-month period of the Term, or Renewal Term, if applicable (“Talk Time Overage Cap"). An overage fee in an amount specified on Customer’s Order Form (“Talk Time Overage Fee”) will be assessed and invoiced by Gryphon for Talk Time Hours exceeding the Talk Time Overage Cap during the designated 12-month period, and invoiced monthly in accordance with the terms of Customer’s Order Form.
Call Recording & Transcription
For Customers on Gryphon ONE Premium and Enterprise Editions, Voice Integrations shall automatically record all inbound and outbound answered telephone calls. Telephone calls are considered “answered” if the calls are connected to:
- the called party,
- a voicemail system,
- Fax/modem; or
- a carrier designated message (special information tone).
Recording of telephone calls will be terminated when either party disconnects the telephone call. Where call recording is prohibited by law, policy, or any other reason, calls will not be recorded or transcribed.
Call recordings are retained for one (1) year unless otherwise agreed upon by Customer and Gryphon. Transcripts of recorded calls are retained for three (3) years unless otherwise agreed upon by Customer and Gryphon.
Recording & Transcription Hours
For Customers on Gryphon ONE Premium and Enterprise Editions, Customer shall be provided Recording & Transcription Hours measured in aggregate across Customer’s Authorized User base during the designated 12-month period of the Term, or Renewal Term, if applicable (“Recording & Transcription Overage Cap"). An overage fee in an amount specified on Customer’s Order Form (“Recording & Transcription Overage Fee”) will be assessed and invoiced by Gryphon for Recording & Transcription Hours exceeding the Recording & Transcription Overage Cap during the designated 12-month period, and invoiced monthly in accordance with the terms of Customer’s Order Form.
Included Hours by Edition
- Gryphon ONE Premium Edition: 250 hours
- Gryphon ONE Enterprise Edition: 500 hours
Optional Features
DNC Overrides
The Gryphon Connect service shall enable an optional do-not-call bypass feature that allows Customer’s Authorized Users to override call blocking via point-and-click or dial pad touchtone sequence.
Pre-Call Prompts
The Gryphon Connect service shall enable optional voice prompts informing Customer's Authorized Users of state-specific regulatory compliance disclosures as required by law. Supported voice prompts include but are not limited to:
- “No Rebuttal” language allowed,
- “Permission to Continue” confirmation required,
- the called party “Must be 18,”
- the calling agent must divulge that called party has right to “Opt-Out” from future calls,
- the calling agent must identify company, contact information, and other details; or
- the calling agent is calling an “All Party Consent” U.S. state.
Lead Recovery
Opt Downs
Opt Downs allow Customer to move from a global opt out framework that restricts access to a telephone number for all types of calls and texts to a product/brand approach that allows the contact to only opt out from those products and brands, business units, or calling initiatives they do not want to hear about while allowing contact for others.
Reassigned Number Database
Reassigned Number Database (“RND”) data allows Customer to reduce liability for inadvertent contact with consumers who have not provided consent. RND data is accessed via the Web Services API.
The RND was designed by the Federal Communications Commission (“FCC”) to prevent consumers from receiving telephone calls or texts intended for someone who previously held their telephone number. The RND is a centralized database of telephone numbers that have been permanently disconnected, including the date of disconnection.
Gryphon sources RND data from government agencies, including the FCC, as well as independent third-party sources. Gryphon does not own or control the RND data and bears no responsibility for any deficiencies or inaccuracies contained in such data. Contact certification results from the service reflect telephone number status at the time the telephone number is queried, and the Customer is required to perform additional queries in accordance with all applicable requirements of the FCC and the independent administrator the FCC has engaged to operate and manage the RND data.
Consumption-based Add-Ons
User Seats
Additional user seats can be added to expand the total number of Authorized Users who may access the Service Platform.
Additional Talk Time (requires Gryphon Connect Add-On)
Additional Talk Time can be added in increments of 240 hours (“Additional Talk Time Hours”) to support additional usage of Gryphon ONE Premium and Enterprise edition features that rely on an active Gryphon Connect Voice Integration.
Additional Talk Time Hours shall be measured in aggregate across Customer’s Authorized User base during the designated 12-month period of the Term, or Renewal Term, if applicable. Such Additional Talk Time Hours will be added to Customer’s Talk Time Overage Cap for the designated 12-month period.
Additional Recording & Transcription Hours (requires a Voice Integration Add-On)
Additional Recording & Transcription Hours can be added in increments of 240 hours (“Additional Recording & Transcription Hours”) to support additional usage of Gryphon ONE Premium and Enterprise edition features that rely on an active Voice Integration with call recording and transcription.
Additional Recording & Transcription Hours shall be measured in aggregate across Customer’s Authorized User base during the designated 12-month period of the Term, or Renewal Term, if applicable. Such Additional Recording & Transcription Hours will be added to Customer’s Recording & Transcription Overage Cap for the designated 12-month period.
Web Services API Transactions
Additional Web Services API transactions can be added via the following pre-paid tiers to support additional Web Service API usage.
- Up to 1 million per contract year.
- Up to 5 million per contract year.
- Up to 10 million per contract year.
- Up to 20 million per contract year.
- Up to 40 million per contract year.
- Up to 100 million per contract year.
- Up to 250 million per contract year.
- Up to 500 million per contract year.
- Up to 1 billion per contract year.
- Up to 5 billion per contract year.
- Up to 10 billion per contract year.
- Up to 20 billion per contract year.