Gryphon ONE Advanced Edition  

Gryphon ONE’s Advanced edition offers a comprehensive, automated platform for proactive contact compliance, streamlining adherence to Telephone Consumer Protection Act (TCPA), state law and regulation, and business-specific requirements. By integrating real-time automation, Gryphon ONE Advanced edition eliminates manual processes, supports multi-channel exemptions and eligibility, and significantly reduces the risk of costly contact compliance errors, ensuring operational efficiency and minimizing regulatory exposure. 

Gryphon ONE Advanced edition includes all features of the Gryphon ONE Foundation edition, and the features listed below: 

Web Services Application Programming Interface  

Web Services Application Programming Interface (“API”) allows Customer to access compliance services via web API to certify contacts, and to manage Customer’s IDNC List, Customer Exemption Data Sets, and other Customer data as supported by Gryphon’s compliance services.  

Salesforce® Customer Relationship Management Integration 

Salesforce Customer Relationship Management (“CRM”) Integration allows Customer to utilize Gryphon compliance services via Customer’s Salesforce CRM system.  Scope of compliance services made available by a CRM Integration is determined by Customer’s Gryphon ONE Edition and applicable Add-On services, with the following exceptions: 

  1. Postal Mail channel is not supported. 
  1. Email channel is supported in the United States only. 
  1. Collections is not supported. 

Automated Call Blocking (requires a Voice Integration Add-On) 

Automated Call Blocking allows Customer to perform a real time compliance check at the time a telephone call is placed. When Customer initiates an outbound telephone call, the Voice Integration with Gryphon certifies the contact to determine if the call should be completed or blocked. 

Gryphon Compliance Service 

Multi-Channel Support 

Gryphon ONE Advanced Edition provides additional functionality for the Customer to manage outbound contact compliance in both the U.S. and Canada via the following channels: 

  1. Email 
  1. Short Message Service (“SMS”) 
  1. U.S. Postal Mail 

Email 

United States 

The compliance service shall identify U.S. email addresses that Customer is prohibited from contacting due to the inclusion of the email address on: 

  1. Customer’s Do-Not-Email List,  
  1. Customer’s Domain Name List, 
  1. the U.S. Federal Communication Commission’s (“FCC”) Domain Name List, or 
  1. the U.S. Direct Marketing Association (“DMA”) Do-Not-Email File.  

Canada 

The compliance service shall identify Canadian email addresses that Customer is prohibited from contacting due to the inclusion of the email address on: 

  1. Customer’s Do-Not-Email List; or 
  1. Customer’s Domain Name List.  

SMS (United States only) 

The compliance service shall identify U.S. telephone numbers that Customer is prohibited from contacting because the telephone numbers are either:  

  1. on Customer’s Do-Not-Text list, 
  1. absent from Customer’s Express Written Permission (EWP) list, 
  1. registered on an applicable U.S. state DNC list or the U.S. National Do-Not-Call Registry, or 
  1. on a list of U.S. wireless telephone numbers in a jurisdiction where automated calls and/or automated texts to wireless telephone numbers are prohibited, or  
  1. prohibited by state holiday, state of emergency, state or federal calling hour or frequency restrictions at the time the telephone number is contacted. 

The compliance service shall certify U.S. telephone numbers present in Customer’s Do-Not-Text list as “okay to text” if: 

  1. the telephone number is present on Customer’s EWP list, and 
  1. the date associated with the EWP list entry is more recent than the date associated with the Do-Not-Text list entry. 

Customer shall be responsible for: 

  1. maintaining evidence that clearly demonstrates the basis for each EWP exemption transmitted to Gryphon,  
  1. ensuring each EWP exemption transmitted to Gryphon complies with applicable state and federal regulations. 

Postal Mail (United States only) 

The compliance service shall identify U.S. Postal Mail addresses that Customer is prohibited from mailing because such U.S. Postal Mail addresses are: 

  1. on Customer’s Do-Not-Mail List, 
  1. restricted based on the Direct Marketing Association (DMA) Mail Preference Service List.  

State Frequency Controls 

State Frequency Controls shall identify telephone numbers that Customer is prohibited from calling due to the call exceeding the outreach attempt threshold over a defined period in accordance with applicable state laws and regulations. 

Gryphon Compliance Service for Collections 

United States 

The compliance service for collections shall identify U.S. telephone numbers that Customer is prohibited from calling because the telephone numbers are either:  

  1. on Customer’s IDNC List, 
  1. prohibited by client-specific call frequency controls, 
  1. on a list of U.S. wireless telephone numbers in a jurisdiction where manually or automatically dialed calls are prohibited; or 
  1. prohibited by state holiday, state of emergency, federal or jurisdictional calling hour or frequency restrictions at the time the telephone number is contacted. 

Canada   

The compliance service for Collections shall identify Canadian telephone numbers that Customer is prohibited from calling because the telephone numbers are either: 

  1. on Customer’s IDNC List  
  1. prohibited by client-specific call frequency control; or 
  1. prohibited by federal or provincial holiday, or federal calling hour or frequency restrictions at the time the telephone number is contacted. 

Frequency Controls for Collections 

Frequency Controls shall identify telephone numbers that Customer is prohibited from calling if a call exceeds the outreach attempt timeline threshold in accordance with applicable federal and jurisdictional laws and regulations. 

Consent Management (Phone Channel only) 

Consent Management for the phone channel allows Customer to increase its universe of permitted communications by recognizing certain legal exemptions to federal or jurisdictional consumer debt collection laws in the U.S.  Consent Management functionality is based on Customer’s Consent data sets, a series of telephone numbers, consent types and associated consent dates, identified and transmitted by Customer to Gryphon in a form, format and frequency mutually defined and agreed upon by Customer and Gryphon (collectively, “Consent Data Sets”). 

Declared Disaster Accommodation 

Declared Disasters Accommodation allows Customer to enable and disable automatic call blocking of telephone calls to Customer-provided area codes and zip codes to accommodate declared disasters and similar business-specific needs. Customer shall provide area code and zip code data pursuant to this feature via Gryphon’s Web Services API. 

Promise-to-Pay 

Promise-to-Pay (“PTP”) allows Customer to provide payment schedule data in contact certification requests, restricting contact to debtors based on telephone number and/or Customer-provided identifiers to align with debtor-defined payment schedule. 

Additional Compliance Features 

Multi-Campaign Support 

Multi-Campaign Support allows Customer to create unique contact compliance rule sets and data sets (e.g., brand, calling initiative, call type) as defined by Customer and communicated to Gryphon. 

Client Frequency Controls 

Client Frequency Controls allow Customer to customize frequency parameters for outbound telephone calls into the United States and Canada, including the blocking of telephone calls when call attempts exceed thresholds over a period as determined by Customer.  Frequency control options include Customer’s client or campaign-specific thresholds set by 24-hour period, a rolling calling window, and landline vs. wireless telephone number.  

Litigator and Professional Plaintiff List 

Litigator and Professional Plaintiff Lists allow Customer to identify and block telephone numbers of known litigators and professional plaintiffs (“Litigator List”) associated with consumer protection-related legal activity, including actions filed in both the state and federal courts.  Telephone numbers present on both Litigator List and Customer Exemption Data Sets will be blocked. 

ZIP Code Residency Option (United States only) 

At Customer’s request, the compliance service may be configured to use zip code rather than area code to determine residence for contact certification and EBR list management. Residency will fall back to area code under the following conditions: 

  1. invalid zip code (zip code submitted does not have 5 digits or contains nonnumerical characters), 
  1. missing zip code (data element is not populated or not submitted with the request), 
  1. unknown zip code; or  
  1. submitted zip code spans more than one state.  

International Contact Preferences 

At Customer’s request, the compliance service may be configured to provide Customer with the ability to enable international telephone number calling restrictions.  

 

Gryphon ONE Insights   

Gryphon ONE Insights provides analytics and data on Gryphon Search, Gryphon Certify, list management, and all contact certifications. Gryphon ONE Insights assists with monitoring exemption performance, managing do-not-call expirations and tracking transaction usage efficiently.