Gryphon ONE Enterprise Edition
Gryphon ONE’s Enterprise edition delivers comprehensive, real-time risk mitigation across all customer interactions, including live conversations. Real-time conversation compliance detects infringing language during a call and proactively delivers regulatory disclosures and enterprise-designated script prompts. This ensures adherence to evolving regulations and company standards throughout the entire customer journey, streamlines processes through automation, and offers a holistic view of compliance, ultimately enhancing service quality and minimizing organizational risk.
Gryphon ONE Enterprise edition includes all features of the Gryphon ONE Foundation, Advanced and Premium editions, and the features listed below:
Real-Time Call Monitoring (requires Voice Integration Add-On)
Real-Time Call Monitoring (requires a Voice Integration Add-On)
Contextual Compliance Scripts
Contextual Compliance Scripts allow Customer to create customizable scripts that assist calling agents to identify disclosure requests, ineligible upselling actions, and use of opt-out language during a conversation, using visual cues delivered to the calling agent via the Gryphon interface.
Compliance Rulesets
Compliance Rulesets allow Customer to monitor and audit adherence to federal and state rules for telemarketing disclosures such as:
- Consent for Call Recording
- No rebuttal
- Must be 18 years of age
- Permission to Continue
- Opt Out Disclosure
Configurable Compliance Cards
Configurable Compliance Cards allow the Customer to tailor risk management to their organization by customizing industry- and company-specific rules and standards based on their unique sales and support motion. Content is delivered to the agent during the call via the Gryphon user interface.