Gryph for Compliance - Standard Service Offering:

Gryph for Compliance Services for the Gryphon ONE Platform functions through a series of applications, computer programs, databases and transmission protocols that interact and exchange data and information with third party technology and telecommunications resources and Customer’s customized call environment, a secure and proprietary Customer database (or series of databases) hosted by Gryphon for Gryphon’s Customer.

Gryph for Compliance – Phone Only (United States).

Gryph for Compliance shall identify for Customer in real time U.S. telephone numbers that Customer is proscribed from calling because the telephone numbers are: (i) on Customer’s Do-Not-Call List (also referred to as an Internal Do-Not-Call List, or “IDNC”), (ii) a U.S. state Do-Not-Call list, Direct Marketing Association Telephone Preference Service List (DMA TPS List), or the U.S. National Do-Not-Call Registry,  (iii) on a list of U.S. wireless telephone numbers in a jurisdiction where manually dialed calls are prohibited, or (iv) prohibited by state or federal calling hour, state holiday, state of emergency, or state or federal call frequency restrictions at the time the telephone number is dialed.

Gryph for Compliance – Phone Only (Canada).

Gryph for Compliance shall identify for Customer in real time Canadian telephone numbers that Customer is proscribed from calling because the telephone numbers are: (i) on Customer’s Do-Not-Call List, (ii) Canada’s National Do-Not-Call List maintained by the Canada Radio-Television and Telecommunications Commission (CRTC), or (iii) prohibited by federal calling hour or federal or provincial holiday restrictions at the time the telephone number is dialed.

Internal Do-Not-Call (IDNC) Management.

Gryphon’s Internal Do-Not-Call (IDNC) Management service for the phone channel shall identify for Customer in real time U.S. and Canadian telephone numbers that Customer is proscribed from calling because they are on Customer’s Do-Not-Call or Opt Out List (collectively, “IDNC”). Gryphon’s IDNC Management service functionality is based on Customer’s IDNC data sets, a series of telephone numbers transmitted by Customer to Gryphon in a form, format and frequency mutually defined and agreed upon by Customer and Gryphon.

Established Business Relationship (EBR) Management.

Gryphon’s Established Business Relationship (EBR) Management service for the phone channel allows Customer to increase its universe of permitted communications by recognizing certain legal exemptions to state and federal telephone do-not-contact laws in U.S. and Canada. Gryphon’s EBR Management service functionality is based on Customer’s exemption data sets, a series of telephone numbers, exemption types and associated exemption dates identified and transmitted by Customer to Gryphon in a form, format and frequency mutually defined and agreed upon by Customer and Gryphon (collectively, an Exemption Data Set). Gryphon’s EBR Management service allows Customer to recognize EBR exemptions including, but not limited to, transactions, applications or inquiries, affirmative consent, prior express permission, and express written permission to contact consumers and clients that Customer would otherwise be prohibited from contacting due to their inclusion on Do-Not-Contact lists.

Portal Uploads.

Gryph for Compliance for the Service Platform allows Customer to upload bulk files of EBR exemptions and IDNC Lists into Gryphon’s secure portal (“Gryphon Client Portal”) in accordance with the Gryphon ONE Platform’s file size thresholds. The Gryphon Client Portal is accessed by Customer via the Internet.

Search.

Search (United States).

Gryphon’s Search Service (United States) will  identify U.S. telephone numbers that Customer is proscribed from calling because the telephone numbers  are: (i) on the Customer IDNC List, (ii) on a U.S. state Do-Not-Call list,Direct Marketing Association Telephone Preference Service List (DMA TPS List), or the U.S. National Do-Not-Call Registry, (iii) on a list of U.S. wireless telephone numbers in a jurisdiction where manually dialedcalls to wireless telephone numbers are prohibited, or (iv) prohibited by state or federal calling hour, state holiday, or state of emergency restrictions at the time the telephone number is dialed.

Search (Canada).

Gryphon’s Search Service (Canada) shall identify Canadian telephone numbers that Customer is proscribed from calling because the telephone numbers  are: (i) on the Customer company-specific Do-Not-Call List, (ii) Canada’s National Do-Not-Call List maintained by the Canada Radio-Television and Telecommunications Commission (CRTC), or (iii) prohibited by federal calling hour or federal or provincial holiday at the time the telephone number is dialed.

Gryphon’s Search Service enables Customer to update Customer’s IDNC and Customer’s Exemption DataSet.

Certify.

Certify (United States).

Gryphon’s Certify Service (United States), accessed within the Gryphon Client Portal, shall provide telephone number certifications for the phone channel through a bulk file upload process. Gryphon’s Certify Service shall identify U.S. telephone numbers that Customer is proscribed from calling because the telephone numbers are: (i) onthe Customer’s IDNC List, (ii) on a U.S. state Do-Not-Call list, Direct Marketing Association TelephonePreference Service List (DMA TPS List), or the U.S. National Do-Not-Call Registry, or (iii) on a list of U.S.wireless telephone numbers in a jurisdiction where manually dialed calls to wireless telephone numbers areprohibited.

Certify (Canada).

Gryphon’s Certify Service (Canada) shall identify Canadian telephone numbers that Customer is proscribed from calling because the telephone numbers  are: (i) on the Customer’s IDNC List, (ii) Canada’s National Do-Not-Call List maintained by the Canada Radio-Television and Telecommunications Commission (CRTC), or (iii) prohibited by federal calling hour or federal or provincial holiday at the time the telephone number is dialed.

Gryphon’s Certify Service enables Customer to update the Customer’s IDNC and Customer’s Exemption Data Set.

Wireless Separation (United States only): Customer may wish to utilize Gryphon’s wireless separator functionality to remove wireless telephone numbers prior to certification. If Customer elects to enable this functionality, Customer must first subscribe to legally required wireless lists, including available data identifying phone numbers ported between wireless and wireline.

Location Blocking.

Gryph for Compliance provides Customer with the ability to enable automatic call blocking of telephone calls to U.S. states, Canadian provinces, and/or specific area codes at Customer’s discretion.

Toll-Free Engine.

Gryph for Compliance provides Customer with the ability to disable toll-free number calling restrictions.

State Frequency Controls.

Gryph for Compliance will block telephone calls exceeding the call attempt thresholds in the defined time-period in accordance with applicable state laws and regulations.

Multi-Campaign Support.

Gryph for Compliance provides Customer with the ability to create unique marketing compliance rule sets and data sets (e.g., brand, calling initiative, or type of call) as defined by Customer and communicated to Gryphon.

Lead Recovery Business (United States Only).

Gryphon’s Lead Recovery Business (LRB) service, used in conjunction with Customer’s other Gryphon services, enables Customer to identify in real time telephone numbers included within a third-party directory of U.S. business telephone numbers. For telephone numbers included within the directory of business numbers, LRB shall identify telephone numbers Customer is proscribed from calling because the telephone numbers are (i) on a state Do-Not-Call list that restricts calls to businesses telephone numbers, (ii) on the Customer IDNC List maintained by Gryphon, (iii) on a list of wireless telephone numbers in a jurisdiction where manually dialed calls to U.S. wireless numbers are prohibited, or (iv) prohibited by state or federal calling hour, state holiday, state of emergency, or state or federal call frequency restrictions at the time the telephone number is dialed. For telephone numbers not included within the directory of business telephone numbers, Customer’s other Gryphon service(s) shall function as set forth within the respective Service descriptions.

Audit Reporting (standard reports) from the Gryphon Client Portal.

Gryph for Compliance for the Gryphon ONE Platform allows Customer to access a history of all Service activity, including granular call-by-call transactional detail within the Gryphon Client Portal.

Automated Call Blocking.

Gryph for Compliance enables Customer to access the Gryphon ONE Platform via standard internet protocolsutilizing the Gryphon Web Service Developer’s Guide and supported telephony protocols.

The Automated Call Blocking Service may be accessed from registered Automatic Number Identification (ANI(s)) provided to Gryphon via one or more third party telecommunication service providers that have entered into agreements with both Customer and Gryphon to support Customer’s communication utilizing SIP (Session Initiation Protocol) or other signaling or networking protocol. When Customer initiates an outbound telephone call, a SIP or other signaling or networking protocol message is sent from the originating telecommunication service provider’s central office switch to the Gryph for Compliance service platform, certifying that either the telephone call should be completed or blocked. A message with the certification status results is subsequently sent back to the telecommunication service provider’s central office switch for processing.

Automated Call Blocking (United States).

Gryphon’s Automated Call Blocking for the phone channel shall identify for Customer in real time U.S. telephonenumbers that Customer is proscribed from calling because the telephone numbers are: (i) on the CustomerIDNC List, (ii) on a U.S. state Do-Not-Call list, Direct Marketing Association Telephone Preference ServiceList (DMA TPS List), or the U.S. National Do-Not-Call Registry, (iii) on a list of U.S. wireless telephonenumbers in a jurisdiction where manually dialed calls to wireless telephone numbers are prohibited, or (iv) prohibited by state or federal calling hour, state holiday, state of emergency, or state or federal call frequency restrictions at the time the telephone number is dialed.

Automated Call Blocking (Canada).

Gryphon’s Automated Call Blocking for the phone channel shall identify for Customer in real time Canadian telephone numbers that Customer is proscribed from calling because the telephone numbers  are: (i) on the Customer IDNC List, (ii) Canada’s National Do-Not-Call List maintained by the Canada Radio-Television and Telecommunications Commission (CRTC), or (iii) at the time the telephone number is dialed, prohibited by Canadian calling hour or provincial or federal holiday restrictions.

Wireless Separation (United States Only): Customer may wish to utilize Gryphon’s wireless separator functionality to remove wireless telephone numbers prior to certification. If Customer elects to enable this functionality, Customer must first subscribe to legally required wireless lists, including available data identifying phone numbers ported between wireless and wireline.

Gryphon Access-C: 

CRM Integration (United States).

The Gryph for Compliance Customer Relationship Management (CRM) Integration for the Gryphon ONE Platform, accessed via Customer’s CRM applications and other integrated marketing applications, shall identify U.S. telephone numbers that Customer is proscribed from placing calls to because the telephone numbers are: (i)on the Customer IDNC List, (ii) on a U.S. state Do-Not-Call list, Direct Marketing Association TelephonePreference Service List (DMA TPS List), or the U.S. National Do-Not-Call Registry, (iii) on a list of U.S.wireless telephone numbers in a jurisdiction where manually dialed calls to wireless telephone numbers areprohibited, or (iv) prohibited by state or federal calling hour, state holiday, state of emergency, or state or federal call frequency restrictions at the time the telephone number is dialed.

CRM Integration (Canada).

The Gryph for Compliance CRM Integration for the Gryphon ONE Platform, accessed via Customer’s CRMapplications and other integrated marketing applications, shall identify Canadian telephone numbers that Customer is proscribed from calling because the telephone numbers are: (i) on the Customer IDNC List,  (ii) Canada’s National Do-Not-Call List maintained by the Canada Radio-Television and Telecommunications Commission (CRTC), or (iii) prohibited by federal calling hour or federal or provincial holiday at the time the telephone number is dialed.

Web Service.

Gryph for Compliance’s Web Service enables Customer to access the Gryphon ONE Platform via standard internet protocols to certify and/or update Customer’s IDNC List and Customer’s Exemption Data Set.

Web Service (United States).

Gryphon’s Web Service for the phone channel shall identify U.S. telephone numbers that Customer is proscribed from calling because the telephone numbers  are: (i) on the Customer IDNC List, (ii) on a U.S. state Do-Not-Calllist, Direct Marketing Association Telephone Preference Service List (DMA TPS List), or the U.S. NationalDo-Not-Call Registry, (iii) on a list of U.S. wireless telephone numbers in a jurisdiction where manually dialedcalls to wireless telephone numbers are prohibited, or (iv) prohibited by state or federal calling hour, state holiday, state of emergency, or state or federal call frequency restrictions at the time the telephone number is dialed.

Web Service (Canada).

Gryphon’s Web Service for the phone channel shall identify Canadian telephone numbers that Customer is proscribed from calling because the telephone numbers are: (i) on the Customer company-specific Do-Not-Call List, (ii) Canada’s National Do-Not-Call List maintained by the Canada Radio-Television and Telecommunications Commission (CRTC), or (iii) prohibited by federal calling hour or federal or provincial holiday at the time the telephone number is dialed.

Wireless Separation (United States Only): Customer may wish to utilize Gryphon’s wireless separator functionality to remove wireless telephone numbers prior to certification. If Customer elects to enable this functionality, Customer must first subscribe to legally required wireless lists, including available data identifying phone numbers ported between wireless and wireline.

Gryphon Browser Plug-in.

Gryphon’s Browser Plug-in will allow Customer to update the Customer IDNC List to reflect additional Do-Not-Call opt out requests.

Gryphon’s Browser Plug-in (United States).

Gryphon’s Browser Plug-in, accessed via downloadable Google Chrome browser extension from any webpage, shall identify U.S. telephone numbers that Customer is proscribed from placing calls to because the telephone numbers are: (i) on Customer’s IDNC List, (ii) on a U.S. state Do-Not-Call list, Direct Marketing AssociationTelephone Preference Service List (DMA TPS List), or the U.S. National Do-Not-Call Registry, (iii) on a listof U.S. wireless telephone numbers in a jurisdiction where manually dialed calls to wireless telephonenumbers are prohibited, or (iv) prohibited by state or federal calling hour, state holiday, state of emergency, or state or federal call frequency restrictions at the time the telephone number is dialed.

Gryphon’s Browser Plug-in (Canada).

Gryphon’s Browser Plug-in for the Service Platform, accessed via downloadable Google Chrome browser extension from any webpage, shall identify Canadian telephone numbers that Customer is proscribed from calling because the telephone numbers are: (i) on the Customer IDNC List,  (ii) Canada’s National Do-Not-Call List maintained by the Canada Radio-Television and Telecommunications Commission (CRTC), or (iii) prohibited by federal calling hour or federal or provincial holiday at the time the telephone number is dialed.

Gryphon Control:

Multi-Channel Support (Email, SMS/Text, Postal Mail)​.

Gryph for Compliance may be utilized by Customer to manage marketing interactions in both the U.S. and Canada across a variety of outbound channels including (i) Phone, (ii) Email, (iii) SMS/Text, or (iv) U.S. Postal Mail.

Email.

Gryph for Compliance for the Email channel (United States).

Gryph for Compliance for the Email channel may be accessed through Gryphon services including, but not limited to, the Gryphon Portal, Search, Certify, CRM Integration, Web Service, secure File Transfer (sFTP,) the Browser Plug-in, Gryphon Connect, or Gryphon Integrate. Gryph for Compliance for the Email channel shall identify U.S. email addresses that Customer is proscribed from contacting due to the inclusion of the email address on: (i) Customer’s company-specific Do-Not-Email List, (ii) the U.S. Federal Communication Commission’s Domain Name List, (iii) the Client’s Domain Name List, or (iv) the U.S. Direct Marketing Association Do-Not-Email File.  Gryph for Compliance for the Email channel will allow Customer to update the Customer’s company-specific Do-Not-EmailList and Customer Exemption Data Set.

Gryph for Compliance for the Email channel (Canada).

Gryph for Compliance for the Email channel shall identify Canadian email addresses that Customer is proscribed from contacting due to the inclusion of the email address on: (i) Customer’s company-specific Do-Not-Email List or (ii) the Client’s Domain Name List. Gryph for Compliance for the Email channel will allow Customer to update theCustomer’s company-specific Do-Not-Email List and Customer Exemption Data Set. 

SMS/Text.

Gryph for Compliance for the SMS/Text channel may be accessed through Gryphon services including, but not limited to, the Gryphon Portal, Search, Certify, CRM Integration, Web Service, secure File Transfer (sFTP,) the Browser Extension Plug-in, Gryphon Connect, or Gryphon Integrate. Gryph for Compliance for the SMS/Text channel shall identify U.S. telephone numbers that Customer is proscribed from calling because the telephone numbers are: (i) on the Customer company-specific Do-Not-Call List, (ii) on an applicable U.S. state Do-Not-Call list or the U.S. National Do-Not-Call Registry, (iii) on a list of U.S. wireless telephone numbers in a jurisdiction where manually dialed calls to wireless telephone numbers are prohibited, or (iv) prohibited by state or federal calling hour, state holiday, state of emergency, or state or federal call frequency restrictions at the time the telephone number is called.

Additionally, Gryph for Compliance for the SMS/Text channel shall identify for Customer U.S. telephone numbers that Customer is proscribed from text messaging due to their exclusion from Customer’s Express Written Permission (EWP) data set and/or the telephone numbers are on Customer’s company specific Do-Not-Text list.  If a telephone number associated with an EWP is submitted to the Gryph for Compliance platform to determine whether the telephone number may receive a text message, Gryphon shall return to Customer an ‘okay to text’ for the associated telephone number.  If a telephone number is submitted to a Gryph for Compliance platform that is associated with both an EWP and a Customer company-specific Do-Not-Text List opt out, Gryphon will either: (a) return the telephone number as ‘okay to text’ if the date associated with the EWP is more recent than the date associated with the Customer company-specific Do-Not-Text List opt out, or (b) will return the telephone number as ‘Do-Not-Text’ if the date associated with the EWP is earlier than the date associated with the Customer company-specific Do-Not-Text List.

Wireless Separation (United States Only): Customer may wish to utilize Gryphon’s wireless separator functionality to remove wireless telephone numbers prior to certification. If Customer elects to enable this functionality, Customer must first subscribe to legally required wireless lists, including available data identifying phone numbers ported between wireless and wireline.

Postal Mail.

Gryph for Compliance for the U.S. Postal Mail channel may be accessed through Gryphon services including, but not limited to, the Gryphon Portal, Search, Certify, CRM Integration, Web Service, secure File Transfer (sFTP,) the Browser Extension Plug-in, Gryphon Connect, or Gryphon Integrate, shall identify U.S. Postal Mail addresses that Customer is proscribed from mailing because such U.S. Postal Mail addresses  are: (i) on the Customer company-specific Do-Not-Mail List, or (ii) restricted based on the Direct Marketing Association (DMA) Mail Preference Service List.  Gryph for Compliance for the U.S. Postal Mail channel may allow Customer to update the Customer’scompany-specific Do-Not-Mail List and Customer Exemption Data Set.

ZIP Code vs. Area Code for Residency (United States Only)​.

At Customer’s request, Gryph for Compliance for the Gryphon ONE platform may be configured to process telephone number certification requests based on zip code logic rather than area code logic to determine residential jurisdiction.  This Service is available to Customer for determining residential jurisdiction for telephone number certifications in the United States only and will be processed via Automated Call Blocking, Web Service, or Gryphon Connect. Once configured, zip code logic will be applied to Gryphon’s EBR Management service, if applicable.  Use of area code logic will be utilized by Gryphon instead of the zip code to determine residential jurisdiction when one or more of following conditions occurs: (i) invalid zip code (zip code submitted either has less than or more than 5 digits or contains nonnumerical characters), (ii) missing zip code (data element is not populated or not submitted with the request), (iii) unknown zip code, or (iv) a zip code that spans more than one state is submitted  by Customer and the residential jurisdiction cannot be determined by such zip code.

Client Frequency Controls.

Gryph for Compliance will allow Customer to customize frequency parameters for outbound telephone calls, including the blocking of telephone calls when call attempt thresholds within a defined time-period as determined by Customer are exceeded. Gryphon’s Client Frequency Control service options may include Customer’s client-level or campaign-specific call attempt thresholds set by 24-hour period, a rolling calling window, or landline vs. wireless number type as defined by Customer.

Gryphon Data:

Real-time EBRs/Consent.

Gryph for Compliance’s Real-time EBRs/Consent service, utilized in conjunction with Gryphon’s EBR ManagementService allows Customer to increase its universe of permitted communications by recognizing certain legal exemptions to state and federal telephone do-not-contact laws in U.S. and Canada. Gryphon’s real-time EBRs/Consent service enables Customer to include optional exemption “Name” and exemption “Date” data parameters as part of a Do-Not-Call certification request to be applied in real-time and added to Customer’s Exemption Data Sets for future use.

Litigator and Professional Plaintiff List Service.

Gryphon’s Litigator and Professional Plaintiff List Service, used in conjunction with Customer’s other Gryphon Services, shall enable Customer to identify in either real time or via a bulk file transfer, telephone numbers sourced from a third-party provider list compiled of known litigators and professional plaintiffs (“Litigator List”) associated with various consumer protection related litigation matters, including actions filed in both the state and federal courts. Upon identification of the telephone numbers as being on the Litigator and Professional Plaintiff List, the Service will block telephone calls to such telephone numbers.  Customer specific exemptions, such as EBR transaction data maintained within Customer’s proprietary Gryphon database will not override the blocking of telephone numbers included on the Litigator and Professional Plaintiff List. For telephone numbers not included on the Litigator and Professional Plaintiff List, Customer’s other Gryphon Service(s) shall function as set forth within their respective Service descriptions.

Lead Recovery IDNC Expiration.

Gryphon’s Lead Recovery IDNC Expiration Service shall expire telephone number records from Customer’s IDNC List maintained by Gryphon. IDNC expiration shall be based on the opt-out date associated with each telephone number on Customer’s IDNC List. Opt-out dates are supplied by the Customer or, when no date is supplied, may be based on the date a telephone number is added to Customer’s IDNC List maintained by Gryphon. The Lead Recovery IDNC Expiration Service determines U.S. jurisdiction based on the area code of the telephone number. U.S. federal regulations require that telephone numbers included on an IDNC List be honored for a minimum of five (5) years. Arizona, Delaware, and Virginia require that telephone numbers on an IDNC List be honored for a minimum of ten (10) years. For U.S. states and other jurisdictions that do not specify a minimum legal duration for honoring telephone numbers included on an IDNC List, Customer instructs Gryphon to expire Customer’s IDNC records five (5) years from the date the telephone number was entered on the IDNC. Once a telephone number record is expired from Customer’s IDNC List, telephone calls to that telephone number will be permitted, and the telephone number will no longer be identified as do-not-call by any Gryphon Service unless the Service identifies the telephone number as do-not-call for a reason other than it being included on the Customer IDNC List.

Gryphon Connect-C:

Each telephony access method to the Gryphon ONE Platform was built solely for manual dialing, requires human intervention, does not permit random or sequential dialing, and does not support a preloaded calling list. Customer acknowledges and agrees that none of the Gryphon Connect access methods will be used in conjunction with an automated telephone dialing system (ATDS).

Gryphon Connect:

Gryph for Compliance’s Gryphon Connect for the Gryphon ONE Platform is accessed via Gryphon’s tier-1 carrier grade telephony network infrastructure. The Gryphon Connect calling access methods specified below are designed to function in the path of the telephone call.

Customer is required to select a minimum of one (1) of the following Gryphon Connect access methods for access to the Gryphon ONE Platform: 

  1. 800 Access. Gryphon’s 800 Access is accessed via one or more toll free Network Access Numbers (“NAN”) supplied by a third party regulated telecommunication service provider. Customer appoints Gryphon as its limited agent during the Term and any Renewal Term(s) for the sole purpose of arranging for Customer to receive NAN from the third party regulated telecommunication service provider to enable Customer to connect to the Gryphon ONE Platform. This appointment shall terminate along with the expiration or termination of Customer’s access to the Gryphon ONE Platform pursuant to the terms of Customer’s Agreement. Gryphon shall receive and pay the telecommunications service provider’s invoices on behalf of Customer for Customer’s NAN connection time. Gryphon will invoice Customer for Customer’s NAN connection time at cost and without mark-up.
  2. Click-To-Dial. Gryphon’s Click-to-Dial is accessed via a Click-to-Dial link within Customer’s CRM applications and other integrated marketing applications. When a user views a record in an integrated application, a Click-to-Dial link will display in the CRM record if the telephone number is not restricted as do-not-call.  The Click-to-Dial link will allow the user to click the link to initiate the first outbound leg of the call to the user’s designated telephone number. When the designated telephone number is answered by the user, the first leg of the telephone call is connected, and the second outbound leg of the call will be initiated via the Gryphon ONE Platform to the intended telephone number.
  3. Desktop Dialer App. Gryphon’s Desktop Dialer App is accessed via Gryphon’s applications for desktop softphone dialing. Gryphon’s Desktop Dialer App supports standard softphone keypad interfaces and ten-digit number entries through the Authorized User’s desktop computer.  The Desktop Dialer App may be downloaded by Customer’s Authorized Users to their desktop computers via the Gryphon Client Portal and/or applicable App Stores.
  4. Mobile Dialer App. Gryphon’s Mobile Dialer App is accessed via Gryphon’s applications for Android and iOS smartphone handsets. Gryphon’s Mobile Dialer App supports standard mobile keypad interfaces and ten-digit telephone number entries through the Authorized User’s mobile device.  The Mobile Dialer App supports iPhone OS and Android™ smartphones and may be downloaded by Customer’s Authorized Users to their smartphones via the Gryphon Client Portal and/or applicable App Stores.
  5. In-Network (Outbound & Inbound). Gryphon’s In-Network service is accessed via SIP (Session Initiation Protocol) connectivity that communicates with the Gryphon ONE e Platform. When a Customer Authorized User initiates an outbound and/or inbound telephone call on a properly configured phone or Private Branch Exchange (PBX), a SIP message is sent to the Gryphon ONE Platform In-Network Service for connection (or blocked for certification, if applicable).  Only U.S. and/or Canadian telephone numbers received via Customer Trunk Groups and ANIs identified in writing to Gryphon will be able to access the Gryphon ONE Platform.
  6. Gryphon’s WebRTC service is accessed via Customer’s CRM applications and other integrated marketing applications. When an Authorized User views a record in the integrated application, a WebRTC Click-to-Dial link will display in the record if a telephone number is not restricted as do-not-call.  The WebRTC Click-to-Dial link will allow the user to click the link to initiate a call via the Gryphon ONE Platform to the user’s designated telephone number via an API that allows audio communication to work inside integrated and configured webpages.

Pre-Call Prompts: 

Gryph for Compliance and the Gryphon Connect service shall enable optional voice prompts informing Customer calling agents of state-specific regulatory compliance disclosures as required by law. Gryphon supported voice prompts include but are not limited to: (i) “No Rebuttal” language allowed, (ii) “Permission to Continue” confirmation required, (iii) the called party “Must be 18,” (iv) the calling agent must divulge that called party has right to “Opt-Out” from future calls, or (v) the calling agent is calling an “All Party Consent” U.S. state.

DNC Overrides​:

Gryph for Compliance and the Gryphon Connect service shall enable an optional do-not-call bypass feature that allows Customer’s calling agents to override pre-configured regulatory compliance blocks via click of an applicable hyperlink, radio button, or sequence of assigned number entries on the calling agent’s telephone dial pad.

Gryph Insights:

Gryph for Compliance for the Gryphon ONE Platform shall allow Customer to access the Gryph Insights dashboard. The Gryph Insights dashboard provides an at-a-glance views of Customer calling metrics and key performance indicators (KPI) and is designed to provide Customer’s management team with data to improve overall decision-making, establish benchmarks and identify coaching and training opportunities. Gryph Insights shall allow the Customer to access a history of all system activity from summary-level to granular call-by-call transactional detail.

Dynamic Caller ID (DCID):

Dynamic Call-ID (DCID).

Gryphon’s Dynamic Call-ID (DCID), used in conjunction with the Gryphon ONE Platform and the Gryphon Connect service, shall provide Customer the ability to display a local Caller ID, based on area code of the telephone number dialed. If the DCID service is enabled, when a user places an outbound telephone call using any of the Gryphon phone-based services, the Dynamic Call-ID service will match the area code of the telephone dialing the telephone call to the area code of telephone number called from a pre-assigned list of Gryphon-owned telephone numbers specific to Customer. A telephone number with the same area code, overlay or near-by area code will be transmitted as the outbound Caller ID to the dialed telephone number. If the call recipient returns the call to any of Customer’s pre-assigned pool of Gryphon telephone numbers, then the call can be routed back to the user who last called the telephone number through the Gryphon ONE Platform or a single, Customer-specified telephone number if a user match is not found. DTMF tones are captured, including on inbound call backs, and applied by the user via telephone keypad dispositions. Both inbound and outbound telephone calls to the preassigned telephone numbers will incur a talk time fee.

Support of Multi-DCID is an option. Use of the Multi-DCID functionality requires the purchase of additional pools of telephone numbers.

Gryphon Company Named Dynamic Caller ID (DCID with CNAM):

Gryphon Company Named Dynamic Caller ID (DCID with CNAM).

Gryphon’s Company Named Dynamic Caller ID (DCID with CNAM), used in conjunction with the Gryphon ONE Platform and the Gryphon Connect Service, shall provide Customer the ability to display local Caller ID, based on area code of an outbound dialed telephone number. If the DCID with CNAM service is enabled, users placing outbound telephone calls utilizing any of Gryphon’s phone-based services, will be able to match the area code of the user’s called telephone number from a pre-assigned list of Gryphon-owned telephone numbers specific to Customer. A telephone number with the same area code, overlay or near-by area code of the dialed telephone number will be transmitted as an outbound Caller ID to the dialed telephone number. When the Caller Name (“CNAM”) service is enabled, a registered Caller Name will be provided with the local Caller ID number as supplied by the call recipient’s telecommunication service provider. If the call recipient returns a call to any of Customer’s pre-assigned pool of Gryphon telephone numbers, then the call can be routed back to the user who last called the telephone number through the Gryphon ONE Platform or a single, Customer-specified telephone number if a user match is not found. DTMF tones are captured, including on inbound call backs, and applied by the user via telephone keypad dispositions. Both inbound and outbound telephone calls to the preassigned telephone numbers will incur a talk time fee.

Support of Multi-DCID with CNAM is an option. Use of the Multi-DCID with CNAM functionality requires the purchase of additional pools of numbers.