Company Spotlight
Background
- Tier-1 health payer with a vast partner network struggled with changing federal regulations
- Rely on phone and text messages for member communication regarding appointments, health checks, and prescriptions
- Maintaining consent history was crucial for their customer experience
- Sought a solution capable of mitigating compliance and HIPAA risk, while maintaining the highest level of trust and security
Challenge
- Delayed timing of internal compliance solution
- Keeping up with changing federal regulations
- Ensuring consent for calls and texts made through partners using auto-dialers, IVRs, and pre-recorded messages
- Identifying reassigned wireless numbers
- Blocking known litigators
Solution
- Reassigned Numbers Database (RND) certifications to verify ownership of wireless numbers before outreach
- Known litigator database to minimize legal threats posed by professional plaintiffs and other bad actors
- API and SFTP integrations to meet diverse needs of extensive third-party network
Results
- Fast implementation process with operational readiness within 60 days
- Identified nearly 204,000 reassigned wireless numbers, eliminating potentially millions of dollars in TCPA fines
- Reduced the risk of HIPAA violations and privacy breaches
Why Gryphon?
- Long-standing industry relationships and proven, 25-year track record in compliance risk mitigation
- Ability to meet stringent security protocols for protecting sensitive data and member trust
- Fast implementation allows clients to focus on core operations, reducing compliance penalties
- Enterprise-ready solution, delivering robust risk management in highly regulated industries
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This customer is available as a reference upon request.