Gryphon +
Accelerate Your Path to Compliance on Genesys Cloud CX with Gryphon
Rapidly Deploy Pre-Call Certifications for Outbound Campaigns
Eliminate the bottleneck between compliance and campaign launch. Gryphon ONE for Genesys is a purpose-built integration that enables your team to deploy automated DNC and TCPA checks within the Genesys Cloud Outbound dialer in a fraction of the time.
Work Faster, Smarter, and Safer—Within Genesys
Give outbound operations, compliance, and line-of-business teams a consistent pre-call certification layer, so campaigns launch quickly, rules stay consistent, and risk is reduced before the dial.
Sales Teams
Prevent costly violations while maximizing compliant reach through policy-based contact rules and exemptions. (EBR, iDNC, and PEWC)
Compliance & Legal
Gain confidence with automated blocking, real-time screening, and audit ready reporting for TCPA, DNC, and known litigators.
Service Teams
Ensure you contact customers through their preferred channels, to align outreach, driving higher satisfaction and trust.
Marketing Teams
Reclaim valuable contacts previously suppressed by fragmented compliance logic—expanding compliant reach without increasing risk.
Why Gryphon ONE + Genesys
Seamless Genesys Integrations. Zero IT Friction.
Gryphon ONE for Genesys provides a central configuration layer that brings real-time contact governance into your Genesys Cloud ecosystem quickly and easily. By removing the traditional "heavy lift" from technical teams, you can focus on performance while we handle the risk.
- Quick Start Implementation: A repeatable, installable integration that gets your outbound campaigns certified and live faster..
- Resource Efficiency: Rapidly configure Gryphon’s DNC certifications without consuming the limited time of your telephony and IT resources.
- Unified Support: One configuration capability supports both Marketing and Collections campaigns with industry-specific certification logic.
Built for Repeatable Setup
Gryphon ONE for Genesys is a practical quick-start for implementing Genesys regulatory compliance pre-call certification checks in Genesys Cloud, using reusable actions, straightforward endpoint configuration, and a QA-friendly testing workflow.
Reusable Call Actions
Stop building from scratch. Leverage reusable Genesys integrations that can be added to both new and existing outbound dialer call rules, ensuring consistent compliance logic across every campaign.
Automated Endpoint Configuration
Quickly deploy the required configurations for Gryphon’s certification endpoints directly to Genesys Cloud, simplifying the technical handshake between your dialer and our compliance engine.
Verified Campaign Readiness
Give your QA teams everything they need to succeed. Gryphon ONE for Genesys enables you to deploy certification actions to testing endpoints, so your outbound logic is bulletproof before it hits production.
Pre-Call Genesys Regulatory Compliance at the Point of Dial
Reduce the chance of costly mistakes by enforcing certification checks before an outbound call is placed, so teams don’t rely on manual steps or fragmented logic.
- Catch non-compliant contact attempts earlier in the workflow
- Standardize certification logic across campaigns and lines of business
- Reduce operational friction when adding new campaigns, lists, or rule sets
- Build a stronger foundation for audit readiness through consistent enforcement
Strategic Alignment for Modern Outreach
Our expansion within the Genesys Cloud ecosystem reflects a commitment to providing the most accessible Genesys regulatory compliance services on the market. By focusing on ease of deployment and continued Genesys integrations enhancements, we empower Genesys customers to grow their outreach programs safely and strategically.
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Dive Deeper into Gryphon ONE for Genesys
Gryphon ONE Now Available on Genesys AppFoundry (opens in new tab)
Gryphon ONE is now available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
GRC for Genesys Cloud (opens in new tab)
Genesys Cloud leaves regulatory enforcement to the customer. Gryphon ONE acts as an automated, pre-call engine that certifies contacts against TCPA, TSR, and DNC rules in real time across human and AI outreach—blocking costly violations while safely maximizing your reachable audience.
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Gryphon ONE + Genesys Cloud (opens in new tab)
A one-page solution brief that highlights how integrating Gryphon’s real-time compliance screening and contact governance into Genesys Cloud enables enterprises to deliver high-performing outbound engagement while automatically preventing TCPA, DNC, CFPB, and FDCPA regulatory violations.