Gryphon AI +
Accelerate Your Path to Compliance on Genesys Cloud CX
Rapidly Deploy Pre-Call Certifications for Outbound Campaigns
Eliminate the bottleneck between compliance and campaign launch. The Gryphon AI Accelerator is a purpose-built configuration tool that enables your team to implement automated DNC and TCPA checks within the Genesys Cloud Outbound dialer in a fraction of the time.
Work Faster, Smarter, and SaferâWithin Genesys
Give outbound operations, compliance, and line-of-business teams a consistent pre-call certification layer, so campaigns launch quickly, rules stay consistent, and risk is reduced before the dial.
Sales Teams
Prevent costly violations while maximizing compliant reach through policy-based contact rules and exemptions. (EBR, iDNC, and PEWC)
Compliance & Legal
Gain confidence with automated blocking, real-time screening, and audit ready reporting for TCPA, DNC, and known litigators.
Service Teams
Ensure you contact customers through their preferred channels, to align outreach, driving higher satisfaction and trust.
Marketing Teams
Reclaim valuable contacts previously suppressed by fragmented compliance logicâexpanding compliant reach without increasing risk.
Why Gryphon ONE + Genesys
Seamless Integration. Zero IT Friction.
The Gryphon AI Accelerator for Genesys serves as a central configuration tool, allowing you to move forward with the integration of compliance support into your Genesys Cloud ecosystem quickly and easily. By removing the traditional "heavy lift" from technical teams, you can focus on performance while we handle the risk.
- Quick Start Implementation: A repeatable, installable tool designed to get your outbound campaigns certified and live faster.
- Resource Efficiency: Rapidly configure Gryphon AIâs DNC certifications without consuming the limited time of your telephony and IT resources.
- Unified Support: A single configuration tool that supports both Marketing and Collections campaigns with industry-specific certification logic.
Built for Repeatable Setup
The Accelerator is a practical quick-start for implementing Gryphon pre-call certification checks in Genesys Cloud, using reusable actions, straightforward endpoint configuration, and a QA-friendly testing workflow.
Reusable Call Actions
Stop building from scratch. Leverage reusable Genesys actions that can be added to both new and existing outbound dialer call rules, ensuring consistent compliance logic across every campaign.
Automated Endpoint Configuration
Quickly deploy the required configurations for Gryphon AIâs certification endpoints directly to Genesys Cloud, simplifying the technical handshake between your dialer and our compliance engine.
Verified Campaign Readiness
Give your QA teams the tools they need to succeed. The Accelerator allows for the deployment of certification actions pointing to testing endpoints, ensuring your outbound logic is bulletproof before it hits production.
Pre-Call Certification at the Point of Dial
Reduce the chance of costly mistakes by enforcing certification checks before an outbound call is placed, so teams donât rely on manual steps or fragmented logic.
- Catch non-compliant contact attempts earlier in the workflow
- Standardize certification logic across campaigns and lines of business
- Reduce operational friction when adding new campaigns, lists, or rule sets
- Build a stronger foundation for audit readiness through consistent enforcement
Strategic Alignment for Modern Outreach
Our expansion within the Genesys Cloud ecosystem reflects a commitment to providing the most accessible compliance services on the market. By focusing on ease of deployment and continued integration enhancements, we empower Genesys customers to grow their outreach programs safely and strategically.
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Dive Deeper Into Gryphon ONE for Genesys
Gryphon AI + Genesys Cloud: Compliant Engagement, Optimized Results
Built to mitigate compliance risk, accelerate agent productivity, and improve call outcomesâdirectly inside Genesys.