Gryphon ONE Add-Ons
Gryphon ONE investment with strategic Add-Ons*. These supplemental capabilities empower you to precisely tailor your solution to your specific needs, enabling a platform that scales with your evolving requirements.
*Available with Gryphon ONE Advanced, Premium, and Enterprise editions as applicable.
Gryphon ONE for Salesforce®
Gryphon ONE for Salesforce allows Customer to utilize Gryphon AI compliance services via Customer’s Salesforce CRM system. Scope of compliance services made available by CRM Integration is determined by Customer’s Gryphon ONE Edition and applicable Add-On services, with the following exceptions:
- Postal Mail channel is not supported.
- Email channel is supported in the United States only.
- Collections is not supported.
Voice Integrations
Voice Integrations allow Customer to utilize Gryphon AI services to automate call blocking, record and transcribe calls, receive real-time guidance, perform post call analysis, and other capabilities as applicable. Customer may elect to integrate via third-party connectors, or directly with Gryphon AI’s voice platform via Gryphon Connect.
Third-Party Connectors
Third-party connectors allow Customer to use voice platforms that have supported integrations with Gryphon AI to place telephone calls via Customer Relationship Management (CRM), Unified Communications (UCaaS), and Contact Center (CCaaS) solutions.
Gryphon Connect
Gryphon Connect allows Customers to integrate with Gryphon AI’s voice platform using a variety of access methods, permitting Gryphon AI services to function in the path of a telephone call. Each access method is built solely for manual dialing, requires human intervention, does not permit random or sequential dialing, and does not support a preloaded calling list. Customer acknowledges and agrees that Gryphon AI’s Connect access methods will not be used by Customer in conjunction with an automated telephone dialing system (“ATDS”).
Access Methods
Customer is required to select a minimum of one (1) of the following Gryphon Connect access methods:
800 Access
800 Access provides direct access to Gryphon AI’s voice platform via one or more toll free Network Access Numbers (“NAN”) supplied by a third-party regulated telecommunications service provider (“Telecom provider”) to enable Customer to connect to the Service Platform. Customer appoints Gryphon AI as its limited agent for the sole purpose of arranging for Customer to receive NAN from the third-party Telecom Provider. This appointment shall terminate along with the expiration or termination of Customer’s access to the Service Platform pursuant to the terms of Customer’s Agreement with Gryphon AI. Gryphon AI shall receive and pay the Telecom Provider charges on behalf of Customer for Customer’s NAN connection time. Gryphon AI shall invoice Customer for Customer’s NAN connection time as a pass-through cost.
In-Network
Gryphon AI’s In-Network service provides direct access to Gryphon AI’s voice platform via Session Initiation Protocol (“SIP”). When a Customer’s Authorized User initiates an outbound telephone call or receives an inbound telephone call on a properly configured phone or Private Branch Exchange (“PBX”), a SIP message is sent to Gryphon AI to determine if the call should be completed or blocked. Only U.S. and Canadian telephone numbers belonging to Customer trunk groups and Automatic Number Identifications (“ANIs”) identified in writing to Gryphon AI are permitted to access the Service Platform.
Gryphon Dialer Mobile App & Gryphon Web Dialer
Gryphon Dialer Mobile App provides direct access to Gryphon AI’s voice platform via Android and iOS applications for use on compatible smartphones. The mobile app supports standard mobile keypad interfaces and ten-digit telephone number entries on iPhone and Android™ smartphones and may be downloaded by Customer’s Authorized Users via the Gryphon Client Portal or applicable App Stores. Gryphon Web Dialer provides direct access to Gryphon AI’s voice platform via web browser for softphone-style dialing.
Salesforce CRM Integration
Salesforce CRM Integration, when enabled, can provide direct access to Gryphon’s voice platform as an Add-On.
Gryphon Chrome Extension
Gryphon Chrome Extension, when enabled, can provide direct access to Gryphon AI’s voice platform as an Add-On. Gryphon Chrome Extension is a web browser extension for Google Chrome available via the Chrome Web Store and allows Customer to certify contacts and manage Customer’s IDNC List.
Talk Time
For Customers using Gryphon Connect, Customer shall be provided one (1) hour of talk time (“Talk Time”) per day with a maximum allotment of 200 hours of Talk Time measured in aggregate across Customer’s Authorized User base during the designated 12-month period of the Term, or Renewal Term, if applicable (“Talk Time Overage Cap"). An overage fee in an amount specified on Customer’s Order Form (“Talk Time Overage Fee”) will be assessed and invoiced by Gryphon for Talk Time Hours exceeding the Talk Time Overage Cap during the designated 12-month period, and invoiced monthly in accordance with the terms of Customer’s Order Form.
Call Recording & Transcription
For Customers on Gryphon ONE Premium and Enterprise Editions, Voice Integrations shall automatically record all inbound and outbound answered telephone calls. Telephone calls are considered “answered” if the calls are connected to:
- the called party,
- a voicemail system,
- Fax/modem; or
- a carrier designated message (special information tone).
Recording of telephone calls will be terminated when either party disconnects the telephone call. Where call recording is prohibited by law, policy, or any other reason, calls will not be recorded or transcribed.
Call recordings are retained for one (1) year unless otherwise agreed upon by Customer and Gryphon AI. Transcripts of recorded calls are retained for three (3) years unless otherwise agreed upon by Customer and Gryphon AI.
Recording & Transcription Hours
For Customers on Gryphon ONE Premium and Enterprise Editions, Customer shall be provided Recording & Transcription Hours measured in aggregate across Customer’s Authorized User base during the designated 12-month period of the Term, or Renewal Term, if applicable (“Recording & Transcription Overage Cap"). An overage fee in an amount specified on Customer’s Order Form (“Recording & Transcription Overage Fee”) will be assessed and invoiced by Gryphon AI for Recording & Transcription Hours exceeding the Recording & Transcription Overage Cap during the designated 12-month period, and invoiced monthly in accordance with the terms of Customer’s Order Form.
Included Hours by Edition
- Gryphon ONE Premium Edition: 250 hours
- Gryphon ONE Enterprise Edition: 500 hours
Risk and Reach Optimizer
The Risk and Reach Optimizer helps organizations maximize their marketing reach while minimizing regulatory risk by applying comprehensive compliance intelligence to Customer contacts and campaign history, providing a detailed evaluation of contact practices and pinpointing areas of non-compliance. Actionable insights allow Customer to manage compliance risks, minimize legal exposure, and optimize communication strategies.
If Customer elects Risk and Reach Optimizer as an Add-on, Gryphon AI and Customer acknowledge and understand that a Statement of Work (SOW) memorializing the scope, deliverables, timeline and any costs associated with this implementation is required and must be mutually agreed upon prior to Gryphon AI performing the Services necessary for activating Risk and Reach functionality.
Lead Recovery
Opt Downs
Opt Downs allow Customer to move from a global opt out framework that restricts access to a telephone number for all types of calls and texts to a product/brand approach that allows the contact to only opt out from those products and brands, business units, or calling initiatives they do not want to hear about while allowing contact for others.
Reassigned Number Database
Reassigned Number Database (“RND”) data allows Customer to reduce liability for inadvertent contact with consumers who have not provided consent. RND data is accessed via the Web Services API.
The RND was designed by the Federal Communications Commission (“FCC”) to prevent consumers from receiving telephone calls or texts intended for someone who previously held their telephone number. The RND is a centralized database of telephone numbers that have been permanently disconnected, including the date of disconnection.
Gryphon AI sources RND data from government agencies, including the FCC, as well as independent third-party sources. Gryphon AI does not own or control the RND data and bears no responsibility for any deficiencies or inaccuracies contained in such data. Contact certification results from the service reflect telephone number status at the time the telephone number is queried, and the Customer is required to perform additional queries in accordance with all applicable requirements of the FCC and the independent administrator the FCC has engaged to operate and manage the RND data.
Consumption-based Add-Ons
User Seats
Additional user seats can be added to expand the total number of Authorized Users who may access the Service Platform.
Additional Talk Time (requires Gryphon Connect Add-On)
Additional Talk Time can be added in increments of 200 hours (“Additional Talk Time Hours”) to support additional usage of Gryphon ONE Premium and Enterprise edition features that rely on an active Gryphon Connect Voice Integration.
Additional Talk Time Hours shall be measured in aggregate across Customer’s Authorized User base during the designated 12-month period of the Term, or Renewal Term, if applicable. Such Additional Talk Time Hours will be added to Customer’s Talk Time Overage Cap for the designated 12-month period.
Additional Recording & Transcription Hours (requires a Voice Integration Add-On)
Additional Recording & Transcription Hours can be added in increments of 200 hours (“Additional Recording & Transcription Hours”) to support additional usage of Gryphon ONE Premium and Enterprise edition features that rely on an active Voice Integration with call recording and transcription.
Additional Recording & Transcription Hours shall be measured in aggregate across Customer’s Authorized User base during the designated 12-month period of the Term, or Renewal Term, if applicable. Such Additional Recording & Transcription Hours will be added to Customer’s Recording & Transcription Overage Cap for the designated 12-month period.
Web Services API Transactions
Additional Web Services API transactions can be added via the following pre-paid tiers to support additional Web Service API usage.
- Up to 1 million per contract year.
- Up to 5 million per contract year.
- Up to 10 million per contract year.
- Up to 20 million per contract year.
- Up to 40 million per contract year.
- Up to 100 million per contract year.
- Up to 250 million per contract year.
- Up to 500 million per contract year.
- Up to 1 billion per contract year.
- Up to 5 billion per contract year.
- Up to 10 billion per contract year.
- Up to 20 billion per contract year.