According to Gartner, “Customer service and support leaders must implement agent-assist solutions to empower agents, enhancing efficiency and effectiveness while ensuring a positive customer experience and driving value and growth.”
With service interactions becoming more complex, organizations need tools that go beyond simply supporting agents – they need solutions that guide, coach, and optimize every conversation in real time. Gryphon AI’s Conversation Intelligence solution delivers on this vision by combining AI-driven agent-assist capabilities with actionable insights to improve performance, reduce compliance risk, and create better customer outcomes.
This Gartner® report, “Innovation Insight: Agent-Assist Technology Makes Faster, Smarter Human Agents”, explores why this technology is no longer optional for customer-facing teams and how to implement it effectively.
Complete the form for complimentary access to the report and gain insights including our key takeaways:
- Recommendations to consider when evaluating agent-assist solutions
- The most common components of agent-assist technology and how they benefit CX success
- Implementation flexibility and considerations
- Risks to anticipate when deploying agent-assist tools
Gartner, Innovation Insight: Agent-Assist Technology Makes Faster, Smarter Human Agents, Kathy Ross, Wynn White, 30 January 2025
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