Background
- Prominent payment solutions provider faced challenges managing regulatory compliance amid significant growth and expansion
- Considered solutions like Gryphon ONE for Compliance too costly and restrictive to outreach
- Developed an in-house compliance system using regulatory guides and semi-frequent scrubbing processes, leading to significant oversight issues and compliance violations
Challenge
- Managing regulatory compliance while sustaining growth
- Mitigating future ligation and fines from sub-optimal in-house solution and list scrubbing
- Balancing effective risk management while optimizing outreach potential
Solution
- Real-time contact compliance that proactively blocks non–compliant communications to prevent future violations
- Expiring eligible opt-out records according to federal and state guidelines to legally renew sales outreach
- Reassigned Numbers Database (RND) certifications to recover reassigned wireless number opt-outs
Results
- Mitigated contact compliance risk while recapturing 15% of their contact base
- Recovered Valid Lead Numbers: 46% (+9 Million)
- Opt-Outs Recovered From RND: 5% (+150,000)
- Recaptured Revenue: $100+ million
Why Gryphon AI?
- Enterprise-scale solution, ensuring fast, uninterrupted compliance screening and blocking with robust infrastructure for reliability
- Seamless integration with existing systems, driving high productivity without disrupting agents
- Expertise and support, empowering compliant and optimized sales outreach
- Unified compliance across first- and third-party operations, reducing errors and audit risks
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