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The Case Against Complacency: How a Law Firm Uncovered Over 100 Categories of Compliance Risk
September 25, 2026Case Studies
Case Study
The Case Against Complacency: How a Law Firm Uncovered Over 100 Categories of Compliance Risk
Before scaling its automated outreach, a growing consumer law firm asked Gryphon to put its compliance program to the test. What the firm found changed how it approaches outreach.
At a Glance
Industry
Legal Services / Consumer Law
Employees
250
Channels
Background
A clear view before increasing volume
A U.S. consumer law firm with about 250 internal and third-party personnel depends on outbound calling to connect prospective clients with attorneys. It was about to adopt a more automated dialing platform, so it wanted a clear view of its compliance program before increasing volume.
The Challenge
Gaps that would grow with automation
The firm kept Do Not Call lists, but compliance fell to the head of operations, which left gaps in DNC screening, training, policies, and third-party oversight. With automation on the way, those gaps would grow as fast as its outreach.
The Solution
Gryphon combined a manual compliance audit, Secret Shopper testing, and a document review covering TCPA, DNC, TSR, and state telemarketing rules. Gryphon then modeled the firm’s real call data against Gryphon ONE to show where real-time controls could close the gaps.
01
Manual compliance audit
02
Secret Shopper testing
03
Policy and document review
04
Call data modeled against Gryphon ONE
The Results
119 findings. One prioritized roadmap.
The audit surfaced 24 critical, 36 major, and 59 moderate risk findings. Each finding came with a clear recommendation, so the firm has a prioritized roadmap to follow before it scales.
Why Gryphon
Built around how the firm actually does outreach
Gryphon built the assessment around how the firm actually does outreach, not around a generic checklist. It also tested the program as it runs in practice, not just as it’s written, and turned every finding into a concrete next step.
See the full roadmap from risk to remediation.
Download the case study to see how the firm uncovered its blind spots and what it’s doing to scale outreach with confidence.
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