Company Spotlight
Background
- One of the largest used-car retailers in the U.S.
- Encountered challenges managing and maintaining an in-house contact compliance solution for consumer debt collections
Challenge
- Competing internal priorities and time constraints prompted the need for an alternate solution for managing collections compliance
- Managing federal, state, and local regulations, as well as manual oversight, was complex and labor-intensive
- Transitioning from Genesys On Prem to Genesys Cloud added strain on limited resources
Solution
- Real-time screening and blocking for federal, state, and local regulations
- Enhanced state-level frequency controls
- Advanced call curfew support when area codes and ZIP codes are in different states
- Automated auditing to enable ongoing tracking
- Seamless integration with Genesys
- Flexible platform to power automated and manual outreach
Results
- Highly satisfied customer cited an excellent implementation process and collaborative experience saying, “we wish all vendors were more like Gryphon.”
- Currently exploring new marketing compliance opportunities with their sales operations team
Why Gryphon?
- Real-time, enterprise-scale solution with clear ROI, eliminating the need for building and maintaining an internal system
- Consultative and collaborative approach, ensuring compliant and optimized collections operations
- Seamless integration with existing systems, minimizing impact on agent experience
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This customer is available as a reference upon request.